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​***MUST READ***  The downward tilt or "roll" on our tablet and book holders are very tight at first. This was intentional. Please do not worry about breaking it! Simply place your hands on the left and right side of the tablet or book holders and pivot them down. Your LEVO is covered by a three-year warranty.  If you need assistance, please contact our Customer Service Team at 863-815-7077. Thank you!